Frequently Asked Questions
Frequently Asked Questions | Appliance Repair Pros Newton
At Appliance Repair Pros, we understand that a broken appliance disrupts your entire household. Whether you are dealing with a refrigerator that won’t cool in the heat of summer or a washing machine that refuses to spin, you likely have questions about the repair process, the specific issues affecting your brand of appliance, and what to expect when you schedule service. We have compiled this comprehensive guide to answer the most common questions we receive from homeowners in Newton, Massachusetts, and the surrounding villages.
From Newton Centre to Waban, our goal is to provide transparency and expert knowledge. Below you will find detailed answers regarding our general services, specific troubleshooting for kitchen and laundry units, and deep dives into the major brands we service, including Sub-Zero, Wolf, Miele, Bosch, Samsung, LG, Whirlpool, and more.
General Service Questions
How quickly can you get to my home in Newton?
We prioritize speed because we know that a broken appliance is an emergency. We strive to offer same-day or next-day appointments whenever our schedule allows. Our technicians are locally based, frequently driving through Newtonville, West Newton, and Auburndale, which allows us to respond promptly. If you have a refrigerator that isn’t cooling or a water leak, please mention this when you reach out so we can prioritize your call to prevent property damage or food loss.
Do you service my specific neighborhood in Newton?
Yes, we cover the entirety of Newton and the immediate surrounding areas. Whether you live in a condo near Boston College, a historic Victorian in Newton Highlands, or a single-family home in Oak Hill, you are in our service area. We also cover Nonantum, Newton Lower Falls, Newton Upper Falls, and Chestnut Hill. Our trucks are equipped to navigate the local streets and we are familiar with the parking and access logistics of the different villages.
Is it worth repairing an older appliance?
This is the most common question we hear. Generally, if the repair cost is less than 50% of the price of a replacement unit, repair is the better option. However, age and brand matter. High-end brands like Sub-Zero, Wolf, Miele, and Viking are built to last 20+ years and are almost always worth repairing. For standard brands like Whirlpool or GE, we assess the overall condition. If the rest of the machine is solid, a repair is often more cost-effective and environmentally friendly than disposal. We will provide an honest assessment of your unit’s health before proceeding with any work.
What should I do before the technician arrives?
To help us work efficiently, please ensure there is a clear path to the appliance. If you have pets, it is helpful to secure them in another room. For washers and dryers, please remove any laundry from the machine. For refrigerators, you do not need to empty the food unless we specifically ask, but please ensure we can access the back of the unit if necessary. Do not unplug the appliance unless it is smoking or leaking water, as we often need to see the error codes or hear the compressor running to diagnose the issue accurately.
Refrigerator and Freezer FAQs
Why is my refrigerator running but not cooling?
This is a classic symptom that can stem from several issues. First, check your condenser coils; if they are covered in dust, the compressor may be overheating and shutting down on its thermal overload. If the coils are clean, it could be a failure of the evaporator fan motor (which circulates cold air) or the condenser fan motor (which cools the compressor). In more serious cases, it could indicate a start relay failure or a refrigerant leak in the sealed system. Our technicians can test the amp draw of the compressor to determine the exact cause.
Why is there water pooling at the bottom of my fridge?
Water inside the fresh food compartment is almost always caused by a clogged defrost drain. When the freezer goes through its automatic defrost cycle, the melted ice is supposed to drain into a pan underneath the unit. If the drain tube is frozen or blocked with debris, the water overflows and leaks into the fridge or onto the floor. We can steam-clean the drain and install a heater probe to prevent this from happening again.
My ice maker is making a humming noise but no ice. What is wrong?
A humming noise usually indicates the water inlet valve is trying to open, but water isn’t flowing. This could be due to a frozen fill tube, a clogged water filter reducing pressure, or a shut-off water supply. If the water supply is fine, the inlet valve solenoid itself may have failed. Alternatively, the ice maker module might be jammed. We check the entire water path to ensure proper flow and freezing.
Why is my freezer cold but my fridge is warm?
Cold air is actually generated in the freezer and blown into the fridge section. If the freezer is working but the fridge is warm, it is typically an airflow issue. The evaporator fan might be dead, or the air damper (a motorized door that regulates airflow) might be stuck closed. Another common cause is a defrost system failure where ice builds up on the coils, blocking the air passage between the two compartments.
Washing Machine and Dryer FAQs
Why does my washing machine smell like mildew?
This is a common complaint with front-load washers. It usually results from water stagnating in the bellows (the rubber door seal) or soap scum building up in the outer tub. To prevent this, leave the door ajar between uses to allow the drum to dry. Use High-Efficiency (HE) detergent and run a monthly “Clean Washer” cycle with a specialized tablet or bleach. If the smell persists, we may need to manually clean the drain pump filter or replace a moldy door gasket.
My washer fills but won’t spin or agitate. Why?
This often points to a lid lock failure (on top loaders) or a door latch issue (on front loaders). Modern machines will not enter high-speed spin if they cannot verify the door is locked. On Whirlpool and Maytag VMW units, it could be a failed shift actuator or a worn “splutch” cam kit. On belt-driven units, the belt may have snapped. We check the error codes to pinpoint the mechanical or electrical failure.
Why is my dryer taking two or three cycles to dry clothes?
If your dryer heats up but takes forever to dry, the issue is almost always airflow. The moisture cannot escape the drum because the vent ducting in your home is clogged with lint. This is a serious fire hazard. It could also be a blower wheel obstruction or internal lint buildup. We can test the airflow pressure at the back of the dryer to confirm if the blockage is inside the machine or in your home’s ductwork.
My dryer is making a loud squeaking or thumping noise. Is it safe to use?
We recommend stopping use immediately. A thumping noise often indicates a flat spot on the drum support rollers, while a squealing noise usually points to a seized idler pulley or worn drum bearing. If you continue to run a noisy dryer, the drum can rub against the heating element or the metal cabinet, causing expensive damage to the unit and potentially ruining your clothes.
Dishwasher FAQs
Why is my dishwasher not cleaning dishes properly?
Poor cleaning is often due to water restriction. Check the spray arm holes for blockages like seeds or glass shards. Ensure the filter at the bottom of the tub is clean. If these are clear, the wash motor (circulation pump) may be failing to generate enough pressure, or the diverter motor may not be switching water between the racks. We also check the water inlet valve to ensure the unit is filling to the correct level.
Why does my dishwasher have a flashing light or error code?
Flashing lights are specific diagnostic codes. For example, a flashing “Clean” light on a KitchenAid or Whirlpool usually means a heating fault (the water didn’t get hot enough). On a Bosch, an “E15” code means a leak is detected in the base. These codes lock the machine to prevent damage or flooding. We have the technical sheets to interpret these codes and test the relevant components.
My dishwasher isn’t draining. What should I do?
First, check your garbage disposal (if connected). If the disposal is full, the dishwasher cannot drain. Next, check the air gap cylinder on the sink for clogs. If those are clear, the issue is likely a failed drain pump, a broken check valve, or a blockage in the drain hose. We can extract the water and repair the drainage system to prevent backups.
Oven, Range, and Cooktop FAQs
Why is my gas oven not heating up?
The most common cause for a gas oven failure is a weak igniter. The igniter must draw a specific amount of electrical current to open the gas safety valve. Over time, the igniter gets weak; it may glow orange but fail to open the valve. Replacing the igniter is a standard repair that restores full function. Other causes include a failed spark module or a bad temperature sensor.
Why is my electric oven temperature inaccurate?
If your oven burns cookies or leaves centers raw, the temperature sensor may have drifted out of calibration, or one of the heating elements (bake or broil) may have burned out. Modern ovens often toggle between bake and broil elements to maintain even heat; if one fails, the temperature fluctuates wildly. We can test the elements and recalibrate the control board settings.
Can you replace the glass cooktop on my electric range?
Yes, if you dropped a heavy pot and cracked the ceramic glass, we can replace the main top assembly. It is important not to cook on a cracked surface, as spills can seep through the crack and short out the high-voltage electrical components below, creating a shock hazard.
Brand-Specific Repair Questions
Whirlpool, Maytag, and KitchenAid FAQs
Why is my Whirlpool refrigerator clicking and not cooling?
This is a classic sign of a start relay failure on the compressor. The relay tries to start the compressor, fails, and clicks off on the overload protector. We carry heavy-duty start kits to resolve this and get the compressor running again.
My Maytag washer is making a loud roaring noise during spin. Is this fixable?
A roaring noise usually indicates the tub bearings have failed. This is a major repair that involves disassembling the entire machine to replace the bearings and the tub seal. While labor-intensive, it is often worth doing on high-quality Maytag Maxima or Bravos units compared to the cost of replacement.
Why is my KitchenAid dishwasher not drying dishes?
KitchenAid dishwashers use a condensation drying process often aided by a fan. If the heating element is burned out or the high-limit thermostat has tripped, the final rinse won’t be hot enough to promote evaporation. Also, ensure you are using rinse aid; without it, water won’t sheet off the dishes, leaving them wet.
GE and Monogram FAQs
My GE oven shows an F7 error code. What does it mean?
An F7 code on a GE oven typically indicates a “stuck key” on the control panel. The computer thinks a button is being pressed down continuously. This often requires replacing the touch membrane or the control board itself. Sometimes, cleaning the ribbon cable connection can resolve intermittent issues.
Why is my Monogram refrigerator warming up?
Monogram built-in fridges often use dual compressors. If the fridge is warm but the freezer is cold, the fresh food compressor or its inverter board may be failing. Because these are premium appliances built into cabinetry, we perform detailed diagnostics to save the unit rather than replace it.
Can you fix a GE Profile washer that won’t drain?
Yes. GE Profile top loaders often suffer from a clogged drain pump or a failed lid switch magnet. We can clear the pump housing of debris (coins and socks are common culprits) or replace the magnetic lid strike to restore the cycle.
Samsung FAQs
Can you fix the ice maker freezing up in my Samsung French door fridge?
Yes. This is a widespread issue where the “ice room” in the fridge compartment gets moist air intrusion, causing the ice maker to freeze into a solid block. We perform the official service update which includes sealing the ice room with food-grade silicone, replacing the auger drain tube, and updating the control board software to adjust the defrost cycle.
My Samsung dryer runs but doesn’t heat. Is it the heating element?
It is very likely. Samsung heating element assemblies often fail due to restricted airflow. When we replace the element, we also check the thermal fuse and the high-limit thermostat. We strongly recommend cleaning your dryer vent at the same time to prevent the new element from burning out shortly after installation.
Why is my Samsung washer showing a “dc” or “ue” error?
These are unbalanced load errors. On top-load Samsung units, this is frequently caused by worn suspension rods. The tub bounces too freely, triggering the sensor. We replace all four suspension rods to stabilize the drum.
LG FAQs
My LG refrigerator is warm, but I hear it running. What is the issue?
LG refrigerators use a Linear Compressor which is efficient but has a specific failure rate. If the compressor is running but not creating cold, it may have internal valve failure. We can diagnose this by checking the compressor’s amp draw and the piston pattern. We are experienced in handling these specific sealed system diagnostics.
What does the “LE” code mean on my LG washer?
LE stands for Locked Rotor Error. It essentially means the motor isn’t turning properly. This is rarely the motor itself; it is usually the Hall Sensor (Rotor Position Sensor) or a loose wire harness. Replacing the sensor is a standard repair that gets the washer spinning again.
Can you fix my LG dishwasher that flashes “AE”?
The AE code indicates a leak. LG dishwashers have a safety float in the base pan. If water drips onto it, the machine stops and pumps out water. We locate the source of the leak—often a diverter motor seal or a hose connection—and repair it to clear the code.
Bosch FAQs
My Bosch dishwasher has an “E15” error and won’t stop pumping. What is happening?
E15 is the flood protection mode. Water has leaked into the solid base pan underneath the dishwasher, raising a styrofoam float that hits a switch. The drain pump runs continuously as a safety measure. We must pull the dishwasher out, locate the leak (often the sump seal or water valve), and remove the water from the base.
Why are my dishes wet in my Bosch dishwasher?
Bosch units use condensation drying; they do not have a heating element at the bottom to melt plastics. They rely on the heat of the final rinse and the stainless steel tub cooling down faster than the dishes. To get dry dishes, you must use rinse aid (like Jet-Dry) and the “Auto” cycle. If the rinse aid dispenser is broken, we can replace it.
Do you service Bosch ventless dryers?
Yes. Bosch dryers are often condensation or heat pump models that do not vent outside. If they stop drying, it is usually because the condenser block (located at the bottom) is clogged with lint. We can clean the system and check the condensate pump.
Sub-Zero, Wolf, and Miele FAQs
My Sub-Zero refrigerator says “Vacuum Condenser.” What does that mean?
This is a maintenance reminder light. Sub-Zero units have large condensers (usually at the top) that collect dust. If they get dirty, the compressor overheats. We can perform a thorough condenser cleaning and reset the logic board. If the light persists, it may indicate a temperature sensor issue or fan failure.
Why is my Wolf oven taking so long to preheat?
Wolf ovens use multiple heating elements (hidden bake, broil, and convection) to reach temperature. If one of these elements fails—typically the hidden bake element—the oven will eventually reach temperature using the others, but it will take much longer. We test each element individually to find the break.
My Miele dishwasher shows an “Intake/Drain” light. Can you fix it?
This light covers a range of flow issues. It could be a kinked hose, a clogged non-return valve, or a failing water inlet valve. Miele machines are very sensitive to water pressure. We troubleshoot the hydraulic system to ensure water is flowing correctly in and out of the unit.
Is it worth repairing a 15-year-old Miele or Sub-Zero?
Absolutely. These appliances are engineered for a 20-year lifespan or more. Unlike disposable brands, parts are usually available for decades. A repair to a Miele or Sub-Zero is an investment in the continued longevity of a high-value asset in your home.
Miscellaneous Repair FAQs
Do you fix induction cooktops?
Yes, we service induction cooktops from brands like Bosch, GE, and Wolf. Induction repair involves troubleshooting complex generator boards and user interface controls. Because these involve high voltage and magnetic fields, safety is paramount, and our technicians are trained to handle them.
Can you repair a garbage disposal?
We can clear jams from garbage disposals. If the motor has failed or the housing is cracked and leaking, we typically recommend replacement rather than repair, as the cost of a new disposal is often similar to the cost of a major motor repair. We can install a new unit if needed.
What does it mean if my oven self-clean cycle locked the door forever?
The extreme heat of the self-clean cycle can sometimes damage the door lock motor or the thermal fuse, leaving the door stuck in the locked position even after the oven cools. Do not force the door open, as you will break the glass or the frame. We can manually release the latch and replace the faulty lock assembly.
Do you work on stacking laundry units in closets?
Yes, we are familiar with the tight laundry closets found in many Newton condos. Servicing these units can be difficult as they must be moved out to access the rear panels. We have the equipment to slide them out safely without damaging your floors.
Conclusion
We hope this FAQ guide has answered your initial questions. At Appliance Repair Pros, we believe that an informed homeowner is a happy customer. Whether you have a leak in your Bosch dishwasher, a heating issue in your Samsung dryer, or a cooling failure in your Sub-Zero fridge, we have the local expertise to fix it. We serve the entire Newton, Massachusetts area with professional, reliable, and respectful service. Contact us today.
